services
Embroidery
There’s a two-step process, Embroidery being one, and digitizing being the other.
Digitizing is the step in which we take the image or graphic that you desire and turn it into an image that the embroidery machine is able to process (DST FORMAT). For images smaller than 5” x 5“ digitizing is $30. For larger images, the price varies depending on its size. (Note: there is a one-time charge per image.)
Step two is Embroidery. Embroidery is based on the stitch count. You would be paying two dollars per every thousand stitches for whatever item you requested. For example, a Yankee cap is about 4000 stitches. If you were to request a Yankee cap, you would pay $30 for digitizing, and $8 for the logo, bringing your grand total to $38 plus tax.
This is only an example, prices vary based on design, size, and complexity.
Turnaround
Orders typically take about 7 business days.
Orders are typically ready to be picked up/shipped within 7 business days. Final turnaround time is based on submission and approval of the final client artwork. Customers with sensitive deadlines should contact our shop at (914) 497-3332 or EmbroiderMe90@gmail.com. A Rush Service fee may be applicable for orders with sensitive deadlines. Remember that any changes made to the final artwork design will delay the overall turnaround time. We will not be responsible for any missed deadlines due to: holidays, weather conditions, vendor shortages and errors, shipping errors, power supply interruptions, or anything out of our control. We are unable to provide refunds in the event of such occurrences. If we do foresee any problems, we will contact the customer ASAP and work to best rectify them. The customer will be responsible for any expedited shipping costs that may arise from needing an order done by a specific date.
Holidays
We observe the following holidays, which will not count as production days: New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day (December 25th – December 26th).
Payment Terms
A 50% deposit is required on all orders to begin processing and production. A full payment of the remaining balance is required upon pickup or shipping. We accept Visa, Mastercard, Discover, cash, money orders, CashApp, Venmo, Zelle, PayPal, etc.
Artwork
All submitted files must be 300 DPI, or Vector format. Because printing can only be as good as the submitted artwork, please be as detailed as possible: · Artwork design should be sized to the physical print size . We will not be responsible for poor-quality printing due to low-quality artwork. If you’re unable to provide high-quality artwork, don’t worry! Our Design Team can recreate your artwork for a fee of $25/hour, depending on the design. We will select from the available stock colors to best match the color of your artwork
Design Exposure
We are very excited to be working with you! That said, we want to show it off once it’s all done by taking pictures and posting them to our various platforms: Online Gallery, Facebook, Instagram, etc. If you are uncomfortable sharing your design, please let us know when you place your order. If you do not specify otherwise, we will assume we have your full permission to share your awesome designs!